We want you to feel confident and satisfied when shopping with us. If you need to return or exchange an item, please review the policy below.

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You may request a return or exchange within 14 days of receiving your order, provided that the product is unused, in its original condition and original packaging. This policy complies with consumer protection regulations in the United Kingdom

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To initiate a return or exchange, please contact our customer support team with your order details. Once your request is approved, we will provide clear instructions on how to return the item.

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Return shipping costs are the responsibility of the customer unless the product is faulty, damaged or incorrect. In such cases, we will cover the return costs or offer an appropriate solution.

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Exchanges are subject to product availability. If the requested replacement item is unavailable, a refund will be issued instead.

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Returned items will be inspected upon arrival. We reserve the right to refuse returns or exchanges if the product shows signs of use, damage caused by misuse, or if the request is made outside the return period.

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For hygiene and safety reasons, certain products may not be eligible for return or exchange unless they are faulty or received incorrectly.

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By placing an order with us, you agree to the terms outlined in this exchanges and returns policy. Our goal is to provide a fair, transparent and trustworthy shopping experience.